Welcome to Proliva IT Services Ltd (“Proliva”, “we”, “our”, or “us”). Your privacy is important to us. We are committed to protecting the personal information of our clients, business partners, website visitors, and prospective customers.

This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit our website or engage with our services.

Proliva IT Services Ltd operates in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all applicable UK data protection legislation.

About Proliva IT Services Ltd

We provide professional business solutions including:

• IT & ITES Consulting
• Digital Transformation Consultancy
• Business Telecom Consultancy
• Business Energy Consultancy
• Digital Marketing Services
• Business Process Outsourcing (BPO)
• Technology Consulting
• Lead Generation & Business Development Solutions
• CRM & Cloud-Based Business Solutions
• Business Support Services

Our Commitment to Data Protection

Protecting your personal and business information is one of our highest priorities. We operate strict internal security procedures to ensure all information is processed lawfully, fairly, securely, and transparently.

We continually review and improve our security controls to align with current cybersecurity standards and industry best practices.

Information We Collect

Personal Information

• Full Name
• Company Name
• Job Title
• Email Address
• Telephone Number
• Business Address
• Billing Information
• Communication Preferences

Business Information

• Company Details
• Business Requirements
• Telecom Requirements
• Energy Consumption Information
• Marketing Objectives
• Technical Requirements
• Project Information

Website Usage Information

• IP Address
• Browser Type
• Device Type
• Operating System
• Geographic Region
• Website Pages Visited
• Date & Time of Visit
• Referral Source
• Cookies
• Analytics Data
• Security Logs

How We Use Your Information

• Respond to enquiries
• Provide quotations
• Deliver consultancy services
• Perform contractual obligations
• Manage client relationships
• Improve our website and services
• Process payments where applicable
• Provide customer support
• Send requested information
• Conduct business analysis
• Prevent fraud and cyber threats
• Meet legal and regulatory obligations
• Send relevant marketing communications where permitted by law

We only collect information necessary for legitimate business purposes.

Legal Basis for Processing

Under UK GDPR, we process personal data under one or more of the following lawful bases:

• Consent
• Contractual Necessity
• Legitimate Interests
• Legal Obligation

Data Security

At Proliva IT Services Ltd, safeguarding data is fundamental to our business. We employ multiple layers of technical, physical, and organisational security measures to protect information against accidental loss, unauthorised access, misuse, disclosure, alteration, or destruction.

• SSL/TLS encrypted website connections
• Enterprise-grade firewall protection
• End-to-end encryption where appropriate
• Secure cloud infrastructure
• Role-based access controls
• Multi-Factor Authentication (MFA)
• Strong password policies
• Continuous security monitoring
• Malware detection and prevention
• Regular vulnerability assessments
• Secure encrypted backups
• Disaster recovery procedures
• Confidentiality agreements with employees and authorised contractors
• Employee cybersecurity awareness training
• Limited access to sensitive information on a need-to-know basis

Our systems are regularly monitored and maintained to minimise cybersecurity risks and protect client information.

Confidentiality

All client information received by Proliva IT Services Ltd is treated as confidential. We never sell, rent, or trade personal information to third parties. Employees and authorised service providers are contractually required to maintain strict confidentiality regarding client information.

Sharing Your Information

• Cloud Hosting Providers
• IT Service Providers
• CRM Providers
• Payment Processing Providers
• Telecommunications Partners
• Energy Consultancy Partners
• Professional Advisers
• Government Authorities where legally required

Every third-party provider is carefully selected and required to comply with appropriate data protection obligations.

International Data Transfers

Where personal data is transferred outside the United Kingdom, appropriate safeguards are implemented in accordance with UK GDPR to ensure your information remains protected.

Data Retention

• Deliver our services
• Fulfil contractual obligations
• Meet legal and regulatory requirements
• Resolve disputes
• Maintain business records
• Protect our legal rights

Once information is no longer required, it is securely deleted or permanently anonymised.

Cookies

Our website uses cookies and similar technologies to:

• Improve website functionality
• Analyse website traffic
• Enhance user experience
• Maintain website security
• Measure marketing performance

You may manage cookie preferences through your browser settings.

Marketing Communications

Where legally permitted, we may send business updates, newsletters, and promotional communications. You may unsubscribe at any time using the unsubscribe link provided in our communications or by contacting us directly.

Your Rights

Under UK GDPR you have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of your information
• Restrict processing
• Object to processing
• Withdraw consent
• Request transfer of your information (Data Portability)
• Lodge a complaint with the Information Commissioner’s Office (ICO)

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of external websites and recommend reviewing their privacy policies before providing personal information.

Children’s Privacy

Our services are intended for businesses and individuals aged 18 years or older. We do not knowingly collect personal information from children.

Changes to this Privacy Policy

We may amend this Privacy Policy from time to time to reflect changes in legislation, business operations, or security practices. The latest version will always be published on our website.

Contact Us

For any questions regarding this Privacy Policy or your personal information, please contact us using the details above.

If you believe your data protection rights have not been respected, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).